Need Help? We are here to assist.

Below are some frequently asked questions & some help topics.

Get the most out of your Mii-D Account & MiiBand.
Here you will find information about you Mii-D acount and how to use the basic features.
How does my Mii-D Account work?
Your Mii-D account is an online profile where you can purchase tickets & add funds to your electronic wallet so you can make cashless purchases at events using your MiiBand.
What is a MiiBand?

A MiiBand is like any other festival wristband but it contains a unique, secure chip embedded inside it that links to your band to your Mii-D profile. Once a MiiBand is linked to your online profile your ticket will be automaticly linked to your MiiBand. You can also use your MiiBand as a pre-paid, cashless wallet when purchase items at music festivals and events.

How do i use my MiiBand?

All you need to do is top-up funds on your profile & scan your band when make purchases at an event using the Mii-D services.

How do I topup funds?

Either online or at an event using Mii-D services. Login to your account & click on MiiFunds. Choose how you would like to add funds, eg. EFT, Instant EFT or credit/ debit cards. You can top-up funds by clicking here

More about your MiiBand
How does my Mii-Band work?

Your Mii-Band (festival wristband) links directly with you online profile. This allows you to use you Mii-Band to gain entry into events as well as to make safe purchases without the use of cash or cards at events using the Mii-D services .

How do I make purchases?

Once you have registered an account with Mii-D, you need to topup funds onto your account and activate your MiiBand. Once you have done so, all you need to do is swipe your MiiBand when making a purchase at an event using the Mii-D services, enter your pin & complete the transaction. Your funds will automatically be deducted off your account. Please read the next section for more about Mii-Funds.

How do i activate my MiiBand?

When you receive your Mii-Band you will also receive two unique numbers within its packaging. Your Band Number & an Activation Code. Enter these in the MiiBand option of the website. Your band will now be-active and you will be able to use it to gain entry into events and make cashless purchases.

Where do i activate my Mii-Band?

You can activate your band online through the MiiBand option of the website or at a base station at events using the Mii-D services.

How will I receive my Mii-Band?

This all depends on the event you will be attending. You will either be able to pick it up at various pick-up points or collect it at the event your will be attending.

I cannot remember my pin.

No problem, just log onto your profile, select the MiiBand option, select Change Pinand fill in the relevant security questions. You will then be able to change your pin.

My MiiBand was stolen or lost.

All you need to do is cancel your band in the MiiBand menu. You will be able to get a new band from the MiiD base station at the event. Remember, you will need a activate your new band to make purchases or gain entry into an event.

Mii-Funds (Cashless Electronic Wallet)
What are Mii-Funds?

MiiFunds is like a electronic wallet. These funds can be used to purchase tickets on the Mii-D website or make cashless purchases at events using your MiiBand (Festival Wristband). The funds are linked to your MiiD account.

How to I topup Mii-Funds?

You can topup your MiiFunds online under the MiiFunds section of this website using Credit Card, Cheque Card, Instant EFT or Standard Eft. You will also be albe to topup funds at events using the Mii-D service.

Where can I use my MiiFunds?

You can use your funds to purchase tickets more quickly on our website or at any event using the Mii-D service.

Refunding my remaining Mii-Funds

If you would like a refund on unspent Mii-Funds all you need to do is fill in some details on the "refunds" section of the Mii-Funds page. We will email you to confirm details & your requested refund will be payed into you bank account. Please note that a small service fee will apply. Refunds can take up to a week to be processed.

How do I purchase a ticket for an event?

To purchase a ticket to a selected event via the events page, click "purchase tickets" and follow the prompts.

How do I pay for my ticket?

You can pay for your ticket using Credit Card, Cheque Card, Instant EFT, Standard Eft or by using your MiiFunds.

Purchasing a ticket using MiiFunds

If you have MiiFunds available on your account or are worried that your cards might not work online during ticket release dates you can topup your MiiFunds wallet and purchase tickets hassel free without having to worry about external factors affecting your purchase.

What precautions does Mii-D take to ensure fund transfers are safe?

MiiD uses 3rd party gateways to complete online transactions. These companys are proven in there field to provide safe online transactions. Please read our terms and conditions for more information

Encrypted data

Mii-D uses SSL certificates. This means that your data is encrypted once it is sent from our site or our 3rd party payment gateways. Please read our terms and conditions for more information

MiiBand Security

Your MiiBand is protected pin-protected with a pin of your choice. You can also cancel your band if lost allowing your funds to stay safe while you wait to receive a new band.

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